Eidain Ayurveda Hospital

At Eidain Ayurveda Hospital, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with applicable privacy laws and regulations. By using our services, you agree to the collection and use of information in the manner described in this policy.

1. Information We Collect

We collect both personal and sensitive data from you when you use our services, either through online consultations, in-person visits, or through communication channels such as phone, email, or our website.

a. Personal Identification Information

• Name, age, gender, and contact details (phone number, email address, residential address).
• Emergency contact details, if provided.

b. Health and Medical Information

• Medical history, current medical conditions, treatment preferences, and any health concerns shared during consultations.
• Details of Ayurvedic treatments, medications, and supplements prescribed.
• Results of diagnostic tests and assessments conducted as part of your treatment plan.

c. Payment Information

• Billing details, including credit card or bank account information, for payment of services rendered.
• Insurance information, if applicable.

d. Technical Information

• Data related to your use of our website, such as IP address, browser type, operating system, cookies, and analytics data to improve our website and services.

2. How We Use Your Information

We use your personal and medical information for the following purposes:

a. Providing Medical Care

• To assess your health, diagnose conditions, and recommend or administer appropriate Ayurvedic treatments.
• To monitor and follow up on your treatment progress and adjust plans accordingly.

b. Communication

• To send appointment reminders, treatment updates, and important information related to your care.
• To respond to your inquiries, feedback, and concerns regarding our services.

c. Billing and Payment Processing

• To process payments and billing for the services provided.
• To handle insurance claims and reimbursement procedures if applicable.

d. Legal and Regulatory Compliance

• To comply with applicable healthcare laws, regulations, and industry standards.
• To maintain medical records as required by law for health care purposes and insurance claims.

e. Marketing and Promotional Purposes (with Consent)

• With your explicit consent, we may send you promotional material, newsletters, or updates about new services, treatments, or health tips.
• You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email or notifying us directly.

3. Sharing Your Information

We respect your privacy and will not share your personal or health information with third parties unless required for the following reasons:

a. Third-Party Service Providers

• We may share your information with trusted third-party service providers who help us deliver our services, such as payment processors, billing services, and healthcare partners (e.g., diagnostic laboratories, pharmacies).
• These third parties are contractually obligated to protect your data and only use it for the purposes for which we share it.

b. Legal Requirements

• We may disclose your information if required by law or when we believe it is necessary to comply with legal obligations, protect our rights, or prevent illegal activities.
• In the event of a legal proceeding, such as a court order, subpoena, or government investigation, we may be required to provide relevant data.

c. Medical Professionals and Emergency Situations

• With your consent, your medical information may be shared with other healthcare providers for the purpose of continuity of care, treatment, or emergencies.

4. Data Security

We implement a variety of security measures to protect your personal and medical information:

• Encryption: We use encryption technologies to safeguard sensitive data, such as payment details and personal health information.
• Access Controls: Only authorized personnel have access to your personal health information, and they are trained to handle it with the utmost confidentiality.
• Secure Storage: Patient data is stored securely in electronic medical records (EMRs) or physical files that are protected by strict security protocols.

Despite these efforts, no security system is completely foolproof. Therefore, while we strive to protect your personal data, we cannot guarantee complete security against unauthorized access.

5. Retention of Your Data

We retain your personal and medical information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Your medical records will be retained for the minimum period required by applicable healthcare laws and regulations, after which they may be securely deleted or anonymized.

6. Your Rights and Choices

As a patient, you have the following rights regarding your personal and medical data:

a. Right to Access

• You have the right to request access to the personal and medical information we hold about you. You may request copies of your medical records and other personal data.

b. Right to Correct and Update

• If you believe that any of the information we have is inaccurate or incomplete, you can request corrections or updates to your records.

c. Right to Delete

• You may request that we delete certain personal data, subject to legal or contractual obligations we may have to retain such data.

d. Right to Opt-Out of Marketing

• You can choose not to receive marketing communications from us at any time by contacting us directly or by following the opt-out instructions in our emails.

e. Right to Withdraw Consent

• If you have given us consent for specific uses of your data (e.g., marketing), you can withdraw that consent at any time, without affecting the legality of processing based on consent before withdrawal.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These may include:

• Session Cookies: To enhance user experience by remembering your preferences during a session.
• Analytics Cookies: To gather data on website usage, helping us improve functionality and content.
• Third-Party Cookies: Used by partners or service providers for analytics or advertising purposes.

You can manage cookie preferences through your browser settings, but disabling cookies may impact your experience on our website.

8. Children’s Privacy

Our services are intended for adults, and we do not knowingly collect or solicit personal data from children under the age of 18. If we learn that we have collected personal data from a child without verification of parental consent, we will take steps to delete such information.

9. Changes to This Privacy Policy

Eidain Ayurveda Hospital may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the date of the last update will be indicated at the top of this page.

If we make significant changes to how we handle your personal data, we will notify you directly.